Daisy - Appointment Heads-Up

Daisy gives customers a friendly heads-up before the tech arrives so the visit goes smoothly.

What Daisy does. Shortly before a scheduled visit, Daisy texts a heads-up so the customer is home, ready, and expecting the technician — fewer wasted trips and locked doors.

How Daisy talks. Light and courteous — a quick "we're on the way" touch.

What Daisy can do. Send pre-arrival heads-up texts, confirm the customer is ready, and surface last-minute conflicts so dispatch can react.

What Daisy can't do. Daisy won't reschedule complex conflicts on her own or reroute a tech — she flags the issue so a human can adjust the board.

When Daisy hands off. A conflict, access problem, or change that affects dispatch routes to your team. Escalation path is set per account. For how escalation works and how to reach a person, see Escalation Failure.

Customizable vs. fixed. Set per account: how far ahead the heads-up goes, message wording, and suppression. Fixed: she stays in the pre-arrival workflow.