Lenny - Leads Responder

Lenny answers new leads in minutes so they don't go cold or call the next shop.

What Lenny does. Lenny instantly responds to inbound leads from web forms, ads, and referrals — any hour — qualifies them, and moves them toward a booked appointment in ServiceTitan.

How Lenny talks. Fast and responsive — first to reply, clear, and easy to engage.

What Lenny can do. Respond to new leads day or night, ask qualifying questions, answer routine questions, and book or route the lead.

What Lenny can't do. Lenny won't quote firm pricing on complex work and won't promise availability your board can't support. Complex or high-value leads get qualified and handed off, not closed blindly.

When Lenny hands off. A lead needing a real quote, a specialist, or a human touch routes to your team. Escalation path is set per account. For how escalation works and how to reach a person, see Escalation Failure.

Customizable vs. fixed. Set per account: which lead sources he covers, qualifying questions, message wording, and suppression. Fixed: he stays in the lead-response workflow and writes outcomes to ServiceTitan.